Terms and Conditions

Purchasing and Payment

We must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and the stock has been checked, we will send you an email receipt confirming your order. Please keep this receipt for your records.


We can only accept orders for items that are in stock. If we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.


We reserve the right to refuse to supply to any person for whatever reason. We also reserve the right to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our: withdrawing of any goods from the Website whether or not such goods have been sold; removing or editing content on the Website, or, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


Prices and Taxes

All prices are quoted in British Sterling (£).

Purchases may be paid for by using a debit or credit card through Sagepay, our online payment facility or PayPal. All prices are in pounds sterling (£), and are payable in pounds sterling (£), plus any applicable taxes.


Your Right to Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch (normally the same day or next day). If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.


Returns Policy

Please refer to our Returns Policy.



We will deliver the goods in accordance with the delivery option selected by you during the order process. Please refer to our delivery options for further information.


Send a Thought does not accept any liability for delayed delivery caused by any third party.


Information provided by you

The following applies to any information you provide to us, for example during any registration or ordering process:


You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors. If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms and Conditions as 'Personal Information';


You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.


Compliance with Law outside of the UK

We have used our best endeavors to ensure that our website complies with UK law. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK.


We cannot guarantee that the sale and delivery of our goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. No prospective customer should seek to make any order through the Website from jurisdictions in which it would be illegal for Send a Thought to sell products.



The contents of the Website and the Website as a whole are intended solely for personal, non-commercial use. No Extraction of Data or Other Information from the Website is allowed.


Any extraction from the Send a Thought Site without the written consent of Send a Thought in hard copy with original signature by a Manager of Send a Thought is strictly prohibited.



The Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. Our privacy policy applies only to the information we collect on the Website. We encourage you to read the privacy policies of other websites you link to from the Website.


Use of Cookies

As a result of viewing this website some information may become stored upon your computer. This information may be in the form of a 'cookie' or similar file which may help Send a Thought in many ways for instance to improve the content of the website or to improve the matching of users interests or preferences. If you do not want a cookie to be stored in your computer, most Internet browsers have functions to erase cookies from the computer's hard drive or to block all cookies or to receive a warning before a cookie is stored. You are welcome to use such facilities to prevent the installation of any cookie but by accessing our website you consent to Send a Thought's use of any information gathered for the purposes mentioned above.


Availability of our Website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.



The entire liability of Send a Thought Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.


User's Responsibilities

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.


Uploading Your Photos, Your IP Rights and Photo Storage

You may upload your digital image to our website or you can send the image to us by email. In either event images uploaded to our websites must be digital images in JPEG format. For further guidance and information on images and uploading please click here.


You retain all intellectual property rights, including copyright, in those images that you have uploaded to our websites or emailed to us where you already own such rights. We are the owner (or the licensee) of all intellectual property rights on our website.#


You may not upload, email to us, request us to print, or otherwise deal in relation to our websites, with any images or other material where you do not have the right to do so or allow us to use such images or other material in accordance with these terms. For example, you may not take photos from another website or other publication and do anything with them unless you have obtained the permission from the owner of the relevant right.


We will store your photo on our hard drive for one month after you submit it to Send a Thought Limited, after which it will be deleted from our systems.



You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damage, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on the Website infrastructure.



You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify Send a Thought immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.



If you have any complaints, you should direct them to us via e-mail at [email protected] or by post to 10 Thapa Close, Oaklands, Church Crookham, Fleet, Hants, GU52 8AS.



We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.


These Terms and Conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.


These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website.


This Site is operated by Send a Thought Ltd (Company No.7704388) registered office address at 10 Thapa Close, Oaklands, Church Crookham, Fleet, Hants, GU52 8AS.