Delivery
What are your delivery charges?
We offer 3 delivery tiers which are dependent on the size of your order:
1) Little Thoughts £2.95. Delivery is by Royal Mail 1st Class post.
2) Photo Thoughts £3.50. Delivery is by Royal Mail 1st Class post.
3) Thoughtful Boxes (3+ items qualify as a Thoughtful Box)- £3.95. Delivery is by Royal Mail 1st Class signed for post so all Thoughtful Boxes must be signed for.
The cost appropriate to your order will display on your basket page during the checkout.
When will my order be dispatched?
We aim to dispatch all orders received before 2pm (UK standard time) the same day.
Orders received after 2pm may be dispatched the next working day. However, we do try our best to get everything out the same day; we just can’t guarantee it after 2pm.
When will my order arrive?
All of our orders are sent via the Royal Mail First Class delivery service.
As we all know Royal Mail cannot 100% guarantee delivery the next day, but they are pretty reliable! In fact, 97% of their First Class items are delivered the next working day.
What if my order doesn’t arrive?
We cannot take responsibility for delays in delivery by Royal Mail outside of our control including industrial action and subsequent disruption to the service. We endeavor to keep our customers informed so that they are aware of the situation and know when to expect possible delays.
The Royal Mail categorises a parcel as lost if undelivered after 15 working days. If your parcel has not arrived after 15 working days, we will issue a refund or send your order again, whichever you prefer.
Can you deliver abroad?
Currently orders placed on sendathought.co.uk can only be delivered to addresses within the UK. However, if there is a thought you would like to send abroad please phone us to arrange this on 020 8623 9386.
Returns
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition* for a full refund within 14 working days of delivery. To do so please call our Customer Services on 020 8623 9386 within 7 working days of receipt of the item.
Defects, incomplete orders, or incorrect delivery
If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you both the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return postage from the original delivery point to our distribution centre, please enclose a valid till receipt indicating the return postage costs.
Other Reasons
If you return items for reasons other than defects in the goods, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
Please enclose the following details:
Your name
Your Address
Your order ID number
Reason for return/exchange
With your returned products and send it to:
Customer Services
Send a Thought
209 Sternhold Avenue
London
SW2 4PG
Gift Returns
Unfortunately we are only able to process returns and refunds when dealing with the original purchaser of the goods. This is to protect the security interests of the original purchaser. If you are unhappy with your gift, please inform the original purchaser so that they can return the gift to us for a full refund.
Refunds will only be made against the original credit/debit card used.
Refund Time
We aim to handle your returns within seven working days of receiving the goods. We will make the refund within thirty (30) days of being informed of your request for a refund.
This returns & refunds policy does not affect your statutory rights.
If you have any queries concerning our returns & refunds policy please contact us.
*Original condition means that there are no scratches or marks on the item and the items packaging has not been opened or damaged.
